Refund policy

Last updated: 3 November 2026

This policy applies to orders placed on raggiva.com. The seller is RAGGIVA LLC ("Raggiva", "we", "us"). It explains our 100-day returns on unopened packs of Raggiva Aged Garlic Extract, the 30-night trial on our eye mask, how returns and refunds work, and the legal rights you always keep.

In short:

Raggiva Aged Garlic Extract with CoQ10 & Vitamin K2: 100-day returns on unopened packs. Changed your mind? Send back any unopened pack within 100 days of delivery for a refund. Email us first at kontakt@raggiva.com and we'll send you the return address. Return postage is paid by you. Bought a bundle and keeping some packs? Each pack you keep is charged at the single-pack price (£34.90, or £29.67 with Subscribe & save), so your refund may be lower, or nothing (see section 1).
Cordless Heated Eye Mask: 30-night trial with free returns.
Damaged, faulty or wrong item: as the law requires, we put it right at no cost to you, whether or not you've opened it.
Your legal rights as a consumer always apply on top of all this.

1. Our 100-day returns on unopened packs

This applies to Raggiva Aged Garlic Extract with CoQ10 & Vitamin K2.

Changed your mind? Send back any unopened pack within 100 days of delivery for a refund. Email us first at kontakt@raggiva.com and we'll send you the return address. Return postage is paid by you.

Bought a bundle and keeping some packs? Each pack you keep is charged at the single-pack price (£34.90, or £29.67 with Subscribe & save), so your refund may be lower, or nothing (see "What we refund" below).

How to send packs back

Email us at kontakt@raggiva.com with your order number. If you can't find it, the name and email address you ordered with are enough. You don't need to give a reason.
We'll reply with the return address.
Post your unopened packs to that address. The 100 days start the day after your order arrives (or the day after the last parcel arrives, if it comes in several parcels). You can post your packs any time within those 100 days or, if later, within 14 days of our reply, as long as you emailed us within the 100 days.
Please don't send anything before we've replied, so that your parcel goes to the right address.

Which packs you can send back

A pack is one pouch of 60 softgels (a month's supply), shown as a "box" on our product page.
Unopened: the zip has never been opened.
In their original condition: as we sent them to you.
Packs that have been opened can't be returned under our 100-day returns. This doesn't affect your legal rights: if a pack is damaged, faulty or not what you ordered, it's covered whether or not you've opened it (see section 5). Your legal right to cancel is explained in section 2.

Return postage

You pay the cost of sending your packs back to us. We recommend using a tracked service and keeping your proof of postage until you've received your refund. After your legal 14-day period, we refund once your packs reach us. If a returned pack reaches us opened, we'll tell you before refunding, and it counts as a pack you've kept. You never pay to return an item that's damaged, faulty or not what you ordered: see section 5.

What we refund

Single packs: the price you paid for each unopened pack you send back.
Bundles ("Buy 2, get 1 free" at £59.90, "Buy 4, get 2 free" at £109.90): if you send back the whole bundle unopened, we refund the full amount you paid for it. If you keep some packs, opened or not, we refund the amount you paid for the bundle minus £34.90 (the normal price of a single pack) for each pack you keep. The refund is never less than zero.

Examples:

"Buy 2, get 1 free" (3 packs, £59.90): keep 1 pack and send 2 back unopened, and we refund £25.00. If you keep 2 packs or more, the amount would be below zero, so there's no refund.
"Buy 4, get 2 free" (6 packs, £109.90): keep 1 pack and we refund £75.00; keep 2 and we refund £40.10; keep 3 and we refund £5.20. If you keep 4 packs or more, the amount would be below zero, so there's no refund.

Delivery: UK delivery is free, so there's nothing to deduct. If you paid for delivery outside the UK, that charge isn't refunded under our 100-day returns. If you cancel within your legal 14-day period, we refund the standard delivery charge too (see sections 2 and 3).
Your free e-book: "The Healthy Habits Guide" is a free gift we email to you after your order. You can keep it.

When and how you get your money back

We refund you within 14 days of receiving your returned packs. The money goes back to the payment method you used for the order, free of charge. We'll email you to confirm. Your bank or payment provider may take a few more working days to show it on your statement.

Subscriptions

With Subscribe & save, you get 15% off every delivery, every 1, 2 or 3 months.
Each delivery comes with the same 100-day returns on unopened packs, counted from the day after that delivery arrives. For a delivery of single packs, we refund what you paid for each unopened pack you send back. If the delivery is a bundle, the bundle rule above applies, using the subscription price of a single pack (£29.67) instead of £34.90 for each pack you keep.
There's no minimum number of deliveries. You can cancel at any time, from your customer account or by emailing us at kontakt@raggiva.com. Cancelling stops every delivery you haven't paid for yet. If we've already taken payment for your next delivery but haven't sent it, tell us and we'll refund that payment instead of sending it.
Sending packs back doesn't cancel your subscription automatically. If you'd also like to stop it, cancel it in your account or tell us in the same email and we'll cancel it for you.

2. Your legal rights in the UK

Our 100-day returns on unopened packs and our 30-night trial are given in addition to your legal rights as a consumer. They don't replace or reduce them, and nothing in this policy affects your statutory rights.

Changing your mind: 14 days to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel an online order without giving any reason.

You can cancel from the moment you place your order until 14 days after the day you, or someone you name, receive the goods.
If your order arrives in several parcels, the 14 days run from the day after the last parcel arrives.
For a subscription, you can cancel within 14 days of your first delivery arriving. Later deliveries are covered by our 100-day returns on unopened packs (section 1).

To cancel, tell us clearly before the period ends, for example by emailing kontakt@raggiva.com ("I'd like to cancel order #1234"). You can use the model cancellation form at the end of this policy, but you don't have to.

If you cancel:

Please send the goods back within 14 days of telling us. We'll email you the return address and instructions.
Unless the goods are faulty or not as described, you pay the direct cost of sending them back. (For the Cordless Heated Eye Mask, returns are free: see section 4.)
We refund the price you paid and the standard delivery charge, if you paid one, within 14 days of receiving the goods back or of you showing us proof that you've sent them, whichever is sooner. If we haven't sent your order yet, we refund you within 14 days of your message.
We may reduce the refund if the goods have lost value because you handled them more than you needed to check them, as you could in a shop.

How our 100-day returns fit with your legal rights

By law, you have 14 days to change your mind. For unopened packs of Raggiva Aged Garlic Extract, our 100-day returns also let you send them back up to 100 days after delivery, on the conditions in section 1.
During the first 14 days, your legal right to cancel applies in full. Where the legal rules give you more than our 100-day returns, for example a refund of the standard delivery charge or a refund within 14 days of your proof of postage, the legal rules apply.
From day 15 to day 100, our 100-day returns cover your unopened packs, on the conditions in section 1.
Your rights if goods are faulty, damaged or not as described are not affected, whether or not you've opened the pack. In that case, we pay the cost of returning them, as the law requires.

Faulty, damaged or not as described

Under the Consumer Rights Act 2015, the goods you buy must be of satisfactory quality, fit for purpose and as described. If they're not:

within 30 days of delivery, you can reject them and get a full refund, or ask for a repair or a replacement instead;
after 30 days, you can ask for a repair or a replacement. If that isn't possible, doesn't put things right, or isn't done within a reasonable time and without significant inconvenience to you, you can ask for a price reduction or a refund.

See section 5 for how to tell us.

3. Customers in the EU, Switzerland and elsewhere

European Union

If you live in the EU, you have a legal right to withdraw from your purchase within 14 days without giving any reason. The period ends 14 days after the day you, or a person you name other than the carrier, take possession of the goods (or of the last item or parcel, if your order arrives in several deliveries).

To withdraw, tell us clearly before the period ends, for example by email to kontakt@raggiva.com. You can use the model form at the end of this policy, but you don't have to.
Send the goods back within 14 days of telling us. We'll email you the return address and instructions. Unless the goods are faulty, you pay the direct cost of returning them (the Cordless Heated Eye Mask has free returns: see section 4).
We refund all payments we received from you, including standard delivery costs, within 14 days of receiving your notice, using the same payment method you used. We may wait until we've received the goods back, or until you've shown us proof that you've sent them, whichever comes first.
We may reduce the refund if the goods have lost value because you handled them more than you needed to check them.
You also have a legal guarantee of conformity of at least 2 years if goods are faulty.

After these 14 days, our 100-day returns on unopened packs (section 1) still apply to you.

Switzerland

Swiss law doesn't give a general right to cancel online purchases. Our 100-day returns on unopened packs and our 30-night trial still apply to you in full, as do your rights under Swiss law if goods are faulty.

United States, Canada, Australia and other countries

Our 100-day returns on unopened packs and our 30-night trial apply wherever we deliver. They come on top of any rights you have under your local consumer law, which this policy doesn't limit. In Australia, this includes the consumer guarantees under the Australian Consumer Law.

For customers in Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Cordless Heated Eye Mask: 30-night trial

Use your mask for up to 30 nights. If it's not for you, email us at kontakt@raggiva.com within 30 days of delivery, with your order number.
Returns are free: we'll email you a prepaid return label and the return instructions.
Please send the mask back with everything that came in the box.
We refund the price you paid, and any delivery charge, to your original payment method within 14 days of receiving the mask back or of you showing us proof that you've sent it, whichever is sooner.
We don't swap items directly. If you'd like a different set, ask for a refund and place a new order.

Your legal rights described in sections 2 and 3 also apply to the mask.

5. Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty, missing or not what you ordered, email kontakt@raggiva.com with your order number and, if you can, a photo. This applies whether or not you've opened the pack.

We'll put it right at no cost to you: you choose a replacement or a full refund.
If we need the item back, we'll email you a prepaid return label and the return address. You won't pay anything to send it.
If your parcel doesn't arrive, tell us and we'll send a new one or refund you. By law, your order is our responsibility until it's delivered to you.

6. Refund timing

100-day returns on unopened packs: within 14 days of receiving your returned packs. If you're cancelling within your legal 14-day period, the timing in the next line applies when it's sooner.
30-night trial and returns after cancelling: within 14 days of receiving the goods back or of you showing us proof that you've sent them, whichever is sooner. If your order hasn't been sent yet, within 14 days of your message.
Faulty or damaged goods: within 14 days of us agreeing that you're due a refund.

Refunds go back to the payment method you used, free of charge. Your bank or payment provider may take a few working days to show the refund. If you still can't see it after that, email us and we'll check it with our payment provider.

7. Contact

RAGGIVA LLC
Newark, DE 19702
United States

Email: kontakt@raggiva.com

When a return is needed, email us first and we'll send you the return address and instructions.

Model cancellation form

Complete and return this form only if you wish to cancel or withdraw from your contract. You can also simply email us.

To: RAGGIVA LLC, Newark, DE 19702, United States, kontakt@raggiva.com

I/We (*) hereby give notice that I/We (*) cancel / withdraw from (*) my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

(*) Delete as appropriate.