Shipping policy

Last updated: 4 November 2026

This policy applies to orders placed on raggiva.com. The seller is RAGGIVA LLC ("Raggiva", "we", "us"). It explains where we deliver, what delivery costs, how to track your order and what happens if something goes wrong with your parcel.

In short:

  • United Kingdom: free UK delivery on every order, with no minimum spend.
  • Tracking: if your parcel has a tracking number, we'll email you a link to follow it once your order is on its way. You can also check your order on our Track your order page.
  • Lost or damaged parcel: by law, your order is our responsibility until it reaches you. If it's lost or arrives damaged, we'll send a replacement or refund you, at no cost to you.
  • Returns: see our Refund policy.

1. Where we deliver and what it costs

We currently deliver to the countries listed below. Your delivery options and their cost are shown at checkout, before you pay.

United Kingdom

  • Free UK delivery: free (£0.00) on every order, with no minimum spend. This includes Subscribe & save deliveries.
  • We deliver to England, Scotland, Wales and Northern Ireland, and to British Forces addresses.

United States

  • Free Shipping: free on every order, with no minimum spend.

Canada and Switzerland

  • Standard International: free on every order, with no minimum spend.

Australia

  • Standard: A$7.95 for orders under A$60.
  • Free shipping: free for orders of A$60 or more.

European Union

We deliver to France, Germany, Austria, Italy, Belgium and Luxembourg.

  • Standard: free on every order, with no minimum spend.

If your country isn't listed, we're not able to deliver there yet, and it won't be available at checkout.

2. Preparing and sending your order

  • We start preparing your order once your payment has been confirmed.
  • We don't promise a specific delivery date. In the UK, unless we've agreed a different time with you, we must deliver your order without undue delay and no later than 30 days after you place it (Consumer Rights Act 2015, section 28). EU consumer law sets the same 30-day limit.
  • If we don't deliver within that time, you can give us a reasonable extra period to deliver. If we still don't deliver, you can cancel your order and we'll refund everything you paid. You can cancel straight away if we refuse to deliver, if delivery on time was essential given all the circumstances when you ordered, or if you told us before ordering that delivery by a certain date was essential.

Subscribe & save deliveries

Each subscription delivery is sent on the schedule you chose (every 1, 2 or 3 months), on the same delivery terms as a one-off order to your country. You can cancel at any time, from your customer account or by emailing us at kontakt@raggiva.com.

Your free e-book

If your order comes with our free e-book, "The Healthy Habits Guide", we send it to you by email. It isn't part of your parcel.

3. Tracking your order

  • If your parcel has a tracking number, we'll email you a shipping confirmation with a link to track it once your order is on its way.
  • You can also follow your order at any time on our Track your order page. Enter your order number and the email address you ordered with, or your tracking number.
  • Can't find our emails? Please check your spam or junk folder, then email us at kontakt@raggiva.com with your order number.

4. Your delivery address

  • Please check that your delivery address is complete and correct at checkout, including your house or flat number and postcode.
  • Spotted a mistake? Email us at kontakt@raggiva.com as soon as possible. If your order hasn't been sent yet, we'll correct the address. Once it has been sent, we may not be able to change it.
  • If a parcel comes back to us because the address was incomplete or incorrect, we'll get in touch to send it again, or to refund you if you'd rather.

5. Lost, late or damaged parcels

By law, your order is our responsibility until it comes into your hands, or the hands of someone you've asked to receive it for you (Consumer Rights Act 2015, section 29). If something goes wrong on the way, we put it right at no cost to you.

Your parcel hasn't arrived

If your parcel hasn't arrived, or its tracking hasn't moved for a while, email us at kontakt@raggiva.com with your order number. We'll look into it with the carrier. If your parcel is lost, we'll send you a replacement or refund you.

Tracking says delivered, but you haven't received it

Please check around your home, any safe place and with your neighbours, in case the parcel was left there. If you still can't find it, email us with your order number. We'll look into it with the carrier and, if your parcel hasn't reached you, we'll send a replacement or refund you.

Your parcel arrives damaged

Email us at kontakt@raggiva.com with your order number and, if you can, a photo of the parcel and its contents. You choose a replacement or a full refund. If we need the item back, we'll email you a prepaid return label, so you won't pay anything to send it. Section 5 of our Refund policy explains this in full.

Please tell us as soon as you can. This helps us sort things out quickly with the carrier.

6. Customs, duties and taxes

Depending on where your order is sent from and delivered to, it may be subject to import duties, import taxes (such as VAT or GST) or customs handling fees, under the rules of the destination country and depending on the value of your order. These charges are set by the authorities in that country, not by us.

  • Where they're charged at checkout, you'll see them before you pay.
  • Otherwise, the carrier or your local customs authority may ask for them when your parcel arrives, and they're payable by the recipient.

Your local customs office can tell you which charges apply to your order.

7. Returns and refunds

Returns and refunds are covered by our Refund policy. It explains our 100-day returns on unopened packs of Raggiva Aged Garlic Extract, the 30-night trial on our Cordless Heated Eye Mask, and the legal rights you always keep. Please email us before sending anything back, and we'll send you the return address.

8. Contact

RAGGIVA LLC, Newark, DE 19702, United States

Email: kontakt@raggiva.com

You can also reach us through our contact page. Please include your order number in your message.